How much do you know about your boss's world? You may spend your working day organising it, but how much do you think about his responsibilities and how they fit into the organisation and its mission? Why does your boss sometimes look so stressed and harassed? Don't forget - it may not just be work that's causing him worries, things could be happening at home, too. He is only human, after all.
Whether you work for a huge global organisation or a small company with a few people, get a clearer picture of your boss's role by finding out:
How much effort does he make to keep abreast with what's happening in the world? What does he focus on? What does he read and what are his other sources of information? He could for example read the relevant professional publications and magazines and daily newspapers (perhaps the Financial Times or the Wall Street Journal). He may also get a lot of his information by checking news agencies on the Internet and studying the stock market on his computer. Find out what you can do to help him in his research: for example, if he's off to see a new client, why not do as much research as you can on the Internet and presenting it to him a day or two before the meeting, so that he has a chance to read it? Put the name of the company inthe Internet and visit not only its web site, but check any other references to it on your search engine. It's good to know who you'll be dealing with when the client calls up.
Find out whether your boss has to do any continuing professional development to maintain any memberships he has of professional bodies. Does he have to do a specific number of hours studying a year, or regular exams in order to keep his status as a professional? Find out, and make a note of what he has to do and when; where he can do this study and how; and schedule in time when he can do it in his day.Understand the process of what your boss does. There may be an annual pattern to his job description, with particular events needing to happen at specific times of the year. For example, he may get heavily involved in recruiting graduates for a training programme to help human resources out during one month in every year. There may be a process he has to follow when bringing in a new client and securing their business: your boss may need to pitch for that business and compete for it; contracts may need to be exchanged outlining the terms of business; he may need to make sure that by taking on his client he won't conflict with any other clients the firm already has. Much depends on what your company offers in terms of products and services, but make sure you know what the process is in terms of how those are delivered to the client and what makes them happen; who is responsible for each stage and how far does your boss go into the detail, as opposed to giving it to others work out.
Remember, you have your own view of what is right and important in the world.
Your boss has his.
Respect each others.