Useful Stuff

Dealing with other People

• Solve problems NEW!


• Keep good people


• Get along with people


• Listen effectively


• Address people properly

Interviews and Selection Procedures

• Prepare a job description


• Induce new staff members


• Prepare a selection procedure


• Conduct a selection interview


• Complete an interview

Letters

• Write letters


• Write a resignation letter


• Fold a letter


• Write to the Sick

Dealing with You

• Manage yourself


• Manage your time


• Stay ahead in the game


• Improve your Posture


• Ask for a raise


• Defend against amorous overtures

Meetings

• Compile an agenda NEW!


• Run successful meetings


• Decipher the language of meetings

Skills

Cross-culturalNEW!

• Do business with Japan: Gift giving


• Do business with Japan: General manners


• Do business with Japan: Table manners


• Do business with Japan: Business cards


• Do business with Japan: Business meeting

• Organise a conference


• Prepare for a business trip


• Manage your filing system


• Improve your typing


• Interpret proofreading symbols


• Make appointments


• Take minutes


• Manage projects


• Deal with incoming mail


• Remember names

Telephone Calls

• Make a telephone call


• Answer the telephone

Public Speaking and Media

• Speak in public


• Deal with the Media