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susans
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« on: May 20, 2008, 04:37:51 pm » |
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Quick question, how many times a week do you walk up to a photocopier and have to un jam it, due to someone just walking away?
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JessW
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« Reply #1 on: May 20, 2008, 04:42:23 pm » |
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Do you really mean per week? I found a total of 32 jams across 3 different photocopiers on one day, where one machine jammed, so the individual went to another one and tried again and it went round in circles.
That together with paper running out but nobody having the gumption to put more paper into the machine, rather than just finding another photocopier to use. Durrr!
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diamondlady
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« Reply #2 on: May 20, 2008, 08:13:46 pm » |
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That and lets not forget the toner. Gee, that little icon means low toner. Do you think they would bother to tell you, oh and can you order some, we have none in stock. JOY! Goes with the territory I'm afraid. The other good one is someone has processed a print job from their computer, and never went to pick it up from the copier (to get off their ars to go get it is a challenge), and therefore, it sits in the copier system so no one else can use it until it's cleared. They would rather wait the 5 minutes to get the other back up machine running and use it. Geeze. Sound familiar? Oh and I've lost count of the number of jams I've repaired. Diamondlady Peer Moderator  |
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Katie G
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« Reply #3 on: May 20, 2008, 08:38:42 pm » |
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Well, I don't know which is worse, now that we're not ALLOWED to clear paper jams, but rather have to place a call to the onsite copier people. But just because they're onsite doesn't mean they come up within a reasonable amount of time -- oh, no! I've waited up to two days for someone to come (and that's with repeated calls).
This was supposed to increase efficiency.......oh, brother!
Before this bit of Dilbertian wisdom, for a floor of about 15 people, I'd clear a jam at least once a day.
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gee4
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« Reply #4 on: May 21, 2008, 08:14:17 am » |
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Very rarely, we have to report all faults to facilities. We have a copier on each floor and with 200+ staff using them, we cannot afford to have time lost for paper jams etc. I think it's a good policy to have.
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itsme_calista
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« Reply #5 on: May 21, 2008, 12:16:13 pm » |
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Just lately I've hardly cleared any jams, but I think this is because people are too scared to leave them jammed now  . I adopted a policy hunting down the culprit (not hard in my building) and getting really stroppy or making them come and clear it. Soon stopped the laziness of not clearing it! As for Dilbertian wisdom ... our company is guilty of that all the time! I have the comic strip delivered to my inbox and truely some days I swear the strip was written with our company in mind (giggle). I think I've made a few Dilbert converts here! |
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misslynn
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« Reply #6 on: May 21, 2008, 02:41:16 pm » |
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In a former position, my work area was right next to the copy room. I worked in a Service Center full of technicians but amazingly not one of them could figure out how to get a copy machine to work or fix a jam.
Now my office is on the other side of the building from the copy room so I have my own copy area nearby, don't have to deal with that nearly as much. But I hear the admins at the front of the office mention it happens to them frequently.
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raindance
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« Reply #7 on: May 21, 2008, 03:44:52 pm » |
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Shhh ... our photocopier is reading the remarks on this thread. I am convinced our photocopier is really one of those futuristic bots that thinks for itself and jams up when it just feels like being awkward.
I find I unjam our copier about once a week and paper is jammed in strange corners of the machine where you would not imagine paper could be jammed.. It's a delicate and temperamental soul and probably not really robust enough for the punishing it gets from us. That said, when it is working, it is brilliant as it does e-filing, scanning, binding and all sorts of magical things.
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itsme_calista
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« Reply #8 on: May 22, 2008, 08:48:05 am » |
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I often find that the more a machine has to do the worse the problems with it! Apart from the obvious being that there is more to go wrong, the problems when they occur are never straightforward. In a previous role we had an all singing all dancing copier machine and it was constantly out of order for really complicated reasons! The old faithful back up copier which did less functionally, but got more of a hammering from us all, hardly ever went wrong!
The central copier we have is now too large for our needs and is rarely switched on except when there are Board meetings and packs to produce as we all have faxes in our offices, that are sufficient for ad hoc copying.
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iqps210510
Newbie
Posts: 18
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« Reply #9 on: May 22, 2008, 01:32:38 pm » |
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We have a large all singing all dancing networked copier printer which I look after. It goes through phases of jamming, a dozen times a day then nothing for weeks.
Most staff now give me a call if they can't sort a jam out, most times when I have had to call an engineer out it seems to be because somebody has got rather heavy handed when they can't sort out a jam,have slammed a door shut and broken something. I e-mail everybody to say the copier is broken, then e-mail them when it is repaired to tell them what was wrong - if something has been broken as a result of a paper jam I emphasise that they must be gentle with the copier and ask me to sort out jams if they cannot.
Most of our staff are engineers and if something doesn't work, the first course of action is to give it a thump. Asking for assistance is low down the list of possible solutions and reading the manual is bottom of the list!
They have to ask me for paper, in our building copying paper walks if not locked away.
We also have a colour laser printer for printing reports which uses high quality paper. Since I moved office this has been put in with the copier, so I now have to keep an eye on it to make sure that someone hasn't taken the regular copy paper out of the copier to fill the colour printer. Otherwise I get an unhappy member of staff banging on my door who has just printed out a 100 page report and found it is on the wrong paper.
A
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itsme_calista
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In reply to:
Most of our staff are engineers and if something doesn't work, the first course of action is to give it a thump. Asking for assistance is low down the list of possible solutions and reading the manual is bottom of the list!
This made me chuckle .. my husband is a firm believer of the "it it doesn't work after I've thumped it, then it must be an electrical problem!" |
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iqps210510
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My other half is an ex merchant Navy engineer and applies much the same technique to sorting things out so I am used to it.
The wife of one of my previous bosses sent me a document explaining how your photocopier knows when you are in a hurry or want to copy something difficult, then frustrates you. I just had a look to see if it was still around, it used be stuck on the wall above the copier, but I think it must have been thrown out in one of our many moves recently. It was very funny!
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mlm668
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Fortunately or unfortunately, I'm just an office away from the copy area. And since we got a new one that beeps continuously until all errors are cleared, I know right away when it jams. I usually try to wait and let the person it jammed on clear it or come ask for help before I get up and go find out what the deal it. That beeping is really, really annoying and hurts my ears. To give our guys credit, most will come and ask for help out of fear they might mess up the copier by trying to clear it - which happened on more than one occasion with the old one. Its been a long time since someone just walked away. Michelle  |
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Jackie G
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Sounds like the beeping could be a good thing in scaring the person who's jammed the machine or whatever to do something about it as they'll be seen running away. I feel for you though being so close and having that annoyance. Can it be turned down in volume at all?? Jackie, Peer Moderator www.iqps.org |
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