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Katie G
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« on: June 05, 2014, 05:28:57 pm » |
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Hi Petersen, and welcome!
I'd call back tomorrow when the Deputy is there, and ask to speak to him/her personally. If the charge is against a credit card, they can reverse it. No biggie. Just remember to confirm that it is, indeed, reversed when the bill comes.
I know this is frustrating and you may feel like you've been given the brushoff, but the likely scenario is that the receptionist does not have the authority to even confirm if they can do that, especially if this is a little "something special" that's done only for certain customers.
Good luck!
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