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Cathy S
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« on: August 17, 2010, 07:13:50 pm » |
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The first thing to try is putting yourself in their shoes ... they are new - they may feel uncomfortable or out on a limb - do they have a buddy? has their induction been thorough?
Has their body language changed suddenly to this style? what factors may have caused this?
In terms of addressing it - "do as you would be done by" is an excellent motto - exaggerate (slightly - you don't want to appear clownish) positive open body language to this person so for example, always approach with a warm smile, never cross arms or legs or stand with hands on hips - we often don't realise we do these things (hands on hips is my body language vice)
I am not suggesting you all change yourselves beyond recognition for ever but undoubtedly there will be a negative vibe going back the other way to reflect this persons angry body language ... this person has come into your territory and they are trying to establish themself.
Good luck
Cathy
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