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gee4
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« on: November 04, 2009, 09:23:41 am » |
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Firstly, is it really necessary to record a typo on a website? Secondly what is your boss going to do with the info? Is he going to read the report, file it or action it?
I used to manage Facilities in a previous job along with my other Admin/PA duties. I recorded all issues, logged calls with the helpline, updated the database when they were resolved and filed all relating paperwork.
I think you need to decide if you want to create/maintain a Facilities Log as well as an IT Issues Log. If you decide one will cover all, then remember to categorise each query eg. log "ragged rug" as a Facilities issue and log "website typo" as an IT issue.
What software are you using and will you use this to generate reports?
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Logged
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