Message #66107

[gee4]

This is my suggestion.......

Ascertain how many in total require training.  Devise a questionnaire and ask staff to complete this according to their needs.  There is no point setting up a training course when everyone is not at the same level.

Then schedule training sessions with a small number of staff in each session.  Staff should confirm which session they want to attend instead of attending an all-day session which didn't meet their requirements.

Taylor the training to staff needs.  Most trainers will ask at the end of a session if anything in particular should be covered.  However sending out the questionnaire in advance will assist you in delivering valuable and worthwhile training.

Cover topics using an overhead projector whilst linking this to a laptop.  Provide exercises for trainees to complete at the end of each topic you deliver and distribute handouts for each member of staff at the end so they have notes to refer to when using Outlook.

You may want to schedule refresher courses at a later stage.