That's the kicker of it all, my supervisor (or line manager as you call it) was the one backing me up. She is the one who called me while I was out too. A lot of what I do, I took over from her and one other person. I was asked to document the processes so there is a desk book and really only one task really had to be done (one she used to do).
As far as the contact info, I had to give "emergency" contact info last month because our client ran into an issue where they had a true emergency and the list was out of date. I wasn't happy about it, but wasn't given a choice. And I didn't answer the first couple of calls, but she kept calling and by the second answered call, she had to have known by the tone of my voice I was very annoyed.
Michelle
