|
Cathy S
|
 |
« on: July 27, 2007, 09:13:39 am » |
|
Obviously I don't because in my last job I was being paid to do just that!
The role had two aspects - assigning junior auditors to clients' audits and recording the client fees. It involved a great deal of saying no to managers who preferred one junior to another, saying no to clients (without actually using the word) because we didn't have resource on the week they wanted to rearrange their audit to and saying no to the juniors if they didn't like an assignment - but of course everybody had to feel like I had said "yes of course you can have/do whatever you want".
Perhaps the secret is practising when something really matters to us personally - as in "no I will not call your head office, it is your job to liaise within your company and call me back with the answer" when the company supplying my kitchen let me down and tried to pass the buck - half an hour of saying no politely resulted in a compensation cheque for about 8% of the order value.
So homework for this weekend anyone?
Cathy
|
|
|
|
|
Logged
|
|
|
|
|
