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Katie G
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« on: April 04, 2007, 04:13:30 pm » |
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First, let me commiserate. You have every right to be frustrated. Nothing drives me crazier than busting my butt to do my own work AND cover for someone coasting along. Sung that song, danced that dance....
One thing I've discovered is that it's best to present these issues in how they pertain to the company's well-being, instead of your own well-being. I know that's wrong on so many levels, but hey, if it gets the issue addressed.....
Sit down and do a little number-crunching. Figure out how much of your time is spent on things that are not your job. Expressing it in percentages can often get attention. 22 out of 45 days is 48% of your time NOT spent on your OWN work! If I were your manager, THAT would get my attention!
Think of what else you can measure and express in numbers. Calls taken? Reports filed? Records entered? Whatever. Putting it in numbers takes the emotion out of it so it doesn't sound like complaining.
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