|
rose.winter1980
|
 |
« on: July 02, 2009, 11:29:10 am » |
|
Ah, that little word "professional". It's such a minefield and means all sorts of things to all sorts of people. Forget it.
The purpose of a phone call, or any other communication tool, is to communicate information in a courteous and efficient, but not bossy, manner. Beyond that, the most important thing in a phone call is tone of voice. Bearing in mind that most of our communication with each other is visual (body language) and not auditory, the telephone presents a problem. Unless you can actually SEE the other party, then you have to rely solely on the tone of voice, since our brains will process the exchange of words and will understand them in the context of the tone in which they are spoken.
Beyond that, I would go back to your manager and ask him to explain in detail with examples because his remark seems way too woolly to be taken seriously, but take it seriously you must.
Winter Rose
Laugh long, sing loud and dance when you get the chance
|
|
|
|
|
Logged
|
|
|
|
|
