Message #39473

[lauragfoss]

I just read the article, and I guess I'm feeling the opposite.  We have all been programmed in this voice-prompt, hold-forever-to-get-a-real-person world, that it's really rather a novelty to get a live person and people who are busy may not indeed realize how phone systems work.  I think she made some valid points about customer service and educating the customer as to how things work at your company.