Message #39491

[msmarieh]

Actually I didn't get nearly as offended at the article as some of you have. I think the bottom line is that as the receptionist your primary responsibility is to greet callers and visitors. I think Joan is correct when she states that when the day comes that you feel the callers are an interruption (excluding sales calls, mind you), that's the day you need to step aside from your role as receptionist.

Yes it is unfortunate that people tend to ask some rather nonsensical questions. Those are often directed to administrative assistants as well as reception. In some cases it is because they really do think you know every individual's every move. In other cases it is because the person that they speak to live is representing the company and they expect that person to have answers. All of us have done this at one time or another.

Marie