Message #73464

[Cathy S]

How would I react "ooooh that is such an exciting opportunity!"

Then I would calm down, take a few deep breaths and do what you have - suggesting ways to build on what you have already demonstrated is a successful way for the two of you to work together.  Certainly whilst the detail is worked out he will know he can be confident in high quality support and for you it is an opportunity to show that virtual support during previous trips wasn't a fluke and that you can make virtual support successful in the long term too.

And yes there is the possibility that ultimately he might opt (or the company might opt) for localised support abroad ... but that is a "might" and there is only one certainty in life ... but you don't want to go there yet so amke the most of the opportunity whilst it remains open to you.

Good luck and please do keep us in the loop.

Cathy