Message #71418

[gee4]

Katie,

I am not suggesting for one minute you didn't handle this situation properly, however you have to understand that when things go wrong, a customer feels the need to complain, has the right to a resolution as well as taking the necessary steps to prevent these things happening again.

I have had to deal with 3 major issues during the past month or so, none of which were my fault.

I have had to make several phone calls, write numerous letters, make follow up calls as well as making trips to my bank and I feel quite strongly when such issues all roll into one to make life very stressful.

I have been quite patient in all of the matters I have had to deal with but what I object to is when my life is turned upside down due to errors made by others.

Perhaps you could have directed this customer to a complaints department or asked them to put their grievance in writing for the appropriate department to deal with.