Message #66119

[raindance]

A needs questionnaire is a very good start, and "how to" sheets are excellent as an aide memoire.  With most people, it is repetition that helps fix an activity in their heads.  

Lunchtime classes are wonderful, but what about the occasional one-to-one session?  And a "quick answer" facility?  Sometimes, I can come up with the most obscure questions about the finer points of, for instance, Word, that manage to stump even our IT trainer!