Message #65510

[gee4]

Rain,

Why don't you try and stop the email communication and pick up the phone.  Sometimes, when people are narked, they reply so in an email.  Whereas I think by phone, people have to be polite and have a certain decorum.

It's just a suggestion.

Also the way in which we request information from people can sometimes come across as demanding even though it's not meant in that way.  Certain individuals are also just more sensitive than others.

You are also right in what you say - maybe they are unhappy in their job, have been overlooked for promotion, or there are problems at home.

If you do want to help I would suggest more communication via phone if it's possible, and leave the emailing for confirmation of what you have discussed by phone.  Very often my colleague and I will call to schedule meetings and then follow it up with a confirmation email etc.

Good luck.