Message #64965

[iqps210510]

We have a large all singing all dancing networked copier printer which I look after.  It goes through phases of jamming, a dozen times a day then nothing for weeks.

Most staff now give me a call if they can't sort a jam out, most times when I have had to call an engineer out it seems to be because somebody has got rather heavy handed when they can't sort out a jam,have slammed a door shut and broken something.  I e-mail everybody to say the copier is broken, then e-mail them when it is repaired to tell them what was wrong - if something has been broken as a result of a paper jam I emphasise that they must be gentle with the copier and ask me to sort out jams if they cannot.  

Most of our staff are engineers and  if something doesn't work, the first course of action is to give it a thump.  Asking for assistance is low down the list of possible solutions and reading the manual is bottom of the list!

They have to ask me for paper, in our building copying paper walks if not locked  away.

We also have a colour laser printer for printing reports which uses high quality paper.  Since I moved office this has been put in with the copier, so I now have to keep an eye on it to make sure that someone hasn't taken the regular copy paper out of the copier to fill the colour printer.  Otherwise I get an unhappy member of staff banging on my door who has just printed out a 100 page report and found it is on the wrong paper.

A