Message #1944

[countrigal]

Though I don't know the software, I have been responsible for training the unwilling.  Once I've figured out that an individual definitely just does not want to learn the information, I make a "training roster" on which I outline the main items that I will be training them on.  Then, at the end of a training session (or sessions if it's a complicated training item) I have them sign saying they have been taught this information and I sign as their instructor.  A copy is then put in their personnel records, one given to their boss, one for them and I keep one for my records.  When completed, I have documentation that they were actually trained.  And they can either play dumb and hang themselves or do the job those few time that it falls on them to do it.  Oh, and I also keep a detailed "how-to" book for those tasks that I've trained others on so they have that step-by-step procedure to go to when they decide to do the work.



As for your boss, maybe going to them and saying "I have trained Person X on this task and have provided her written step-by-step procedure steps.  She is not as comfortable with this as I would like her to be, but I believe that this is as good as it may get until she has had to cover for me and have hands-on without me."  This lets them know that you have trained her as requested, aren't really giving up on her, but have no way of forcing the knowledge into her head.



Good luck...