Message #76898

[Atlanta Z3]

My boss and I had an agreement if she didn't answer the call by the third ring I would pick up and try to handle.  Of course there were times when she asked me to answer her phone to get a project completed and then times when I would get a shout out let it go to voice mail!  I sit outside her office (and wear glasses) so I know if she is in.  In my previous company no calls went to the directors or above unless they were screened, very few people had their direct numbers.  I think as someone else mentioned once managers reach a certain level there is a prestige factor in having calls screened however, that doesn't always relate to not taking or avoiding callers.  I found the article to be simplistic as this is basic training for an admin and usually a first day conversation with a boss.