Message #461

[execsec]

It could be that the company has multiple faxes but only shows the main number to call back on.  I think you handled it the best you could unless it showed a fax number, then you could fax them back and say that you received this in error and tell them the same story about it coming in on your line and you transferred it to the fax line.



It's like having caller i.d.  You could be one of hundreds of employees making the phone call but the caller i.d. only says the main number.  So when a person calls into the switchboard and says "someone there called me," all you can say is there's 100+ employees here and I don't know who called you from what phone.  So the person replying to you legitimately may not have had an idea who sent you the fax.