.
.
.
.
February 2004
.
.
.
Features
Are you a natural born leader?
What do you mean, you've lost the laptop?
Meet me in cyber space.
Who's in the chair?
Clause for concern?
If only they would...
In the News
Friends are what we need indeed
A real reason to go to the gym
Burning bridges might not be so bad
Spelling is still important
Will the last person to leave please turn out the lights?
Event Calendar
Business Travel Show
Confex
Serial
Desk-bound Diaries
Kerry is really missing her mate, Janie, who has set out to explore the world. The lovely letter (complete with sand in the envelope!) and photos of her laughing on the beach just make her seem even further away. Should Kerry finish her weekly report, or pen a quick reply to her travelling work buddy? Hmmm... Tough call. She grabs a notepad...
Click for more...
SEND TO FRIEND
Friend's Email:
Your Name:
Your Email:
Message:


Clause for concern?
When you book a venue, do you give any thought to the contract you're entering into? Do you read their terms and conditions? If not, you should do, says industry expert Peter Rand. Event organisers who don't pay enough attention to the legal aspects of the deal are risking serious trouble for themselves and their firms
Signing the Contract carefullyIt's strange that we will read the small print from top to bottom when we're buying a new vending machine or computer, but we don't give it a second thought when booking a venue for a conference or company event. Considering the total cost may be thousands of pounds, that's an odd attitude.
In these litigious times, all event organisers need to keep an eye on what they're signing. Check out these guidelines, and stay on the right side of the law...
Be aware of what you're getting into. Did you realise, that a verbal contract is as binding as a written one? In law, a contract has simply three parts: an offer, an acceptance and "consideration" - an agreed remuneration. The Spiny Stickleback Country House Hotel says it can give you 20 rooms at £95 each on April 27th. That's the offer and consideration. You telephone them to agree. There's the acceptance. And hey presto! you have a contract. Nobody has signed anything, but you and the hotel have swung into a legal relationship.
The ideal is to have a written contract, but here, too, you must be careful. Misunderstandings often occur when words are used loosely. You need to make sure you're speaking the same language. And here it's both parties who can be on shaky ground. Booking "up to 50 rooms" is not specific enough. You wouldn't order "up to 10" printers, would you?
Specify everything - is the breakfast included in the room rate a Continental or full breakfast? Does the conference package include a day's car parking for delegates? Can the delegates use the spa and gym facilities free of charge? If everything is discussed up-front, there's less risk of misunderstanding later.
When your contract arrives for signing, dig out the venue's Terms & Conditions, and read them carefully. Signing the contract means you agree to them, so you'd better know what you're signing up to! The Terms & Conditions are where a venue sets out how it does business - its payment schedule, cancellation policy, insurance, etc - and you ignore them at your peril.
Read in particular the hotel's cancellation policy. Just because you represent a global organisation with impressive buying power, you won't necessarily get away without paying a cancellation fee if you change your mind about an event. Remember, it's a legal relationship and the venue has every right to pursue its compensation.
In law, the venue has the right to claim only for the loss of profit - not the full loss of revenue from an event's cancellation. So if you cancel a dinner for 100 people at £40 a head, the hotel cannot ask you for £4,000 at any time - the highest figure is more likely to be 65% of that, which is an average hotel mark-up on the food cost.
The familiar 'sliding scale' cancellation policy means that pulling out two months before your event may mean you pay 50%, and doing so two days before, may cost you 100%. This is based on the increasing difficulty a venue has in selling your meeting, catering and bedroom facilities, as time shortens. A sliding scale is based on the principle that this represents a pre-estimate of the likelihood of a hotel reselling the space. At the time an event is cancelled, this provides certainty as to what the cancellation fee will be. However, a hotel can then go on to re-let your space and legally achieve more revenue from that period than if your event had gone ahead in the first place!
A 'model' set of Terms and Conditions from the Meetings Industry Association in the UK provides a fairer scenario for all. In this contract - used by a growing number of hotel and venue groups - the client must commit to 90% of the event at the time of confirmation (which focuses the client's mind and stops casual bookings), but if a hotel re-sells cancelled meetings facilities to the same value, the client pays nothing. The hotel has to prove that it made every effort to mitigate its loss - in other words, it has tried hard to re-sell your meeting rooms, catering space and bedrooms. Beware, in the worst cases, unscrupulous venues have taken the client's cancellation fee AND re-sold the conference space, which is neither fair nor legal.
Look out for Exemption Clauses in a hotel's or venue's Terms & Conditions. A venue may try to limit or exclude its liability, even if a problem is their fault. So, if caterers employed by the hotel are late or not up to standard, the hotel can distance itself from the deal. Take no chances, and delete the clause before signing.
Another one to look for is Damage Indemnity. Venues may ask for indemnities against damage caused during your event. Never sign away 'unlimited damages' - it's a blank cheque. Agree a limit beforehand.
A growing trend in the US is to have Delivery Service Guarantees. These turn the tables on normal practice, and see clients giving venues THEIR conditions for booking. Clients can specify, for example, that there will be no refurbishment work in the hotel during their conference. Major hotel groups in the UK are now beginning to adopt guarantees, and offer money back if targets are not hit.

Peter Rand is founder and Chairman of meetings experts RAND. He is a specialist in venue contracts for the UK Meetings Industry. Contact RAND on 024 7655 5383 or e-mail: PeterRand@RAND-uk.com

The Meetings Industry Association publishes model venue contracts and agreements on its website at www.meetings.org. The MIA also runs seminars called 'The Contract Minefield'. In the USA, a similar organisation is Meetings Planners International.


DD News
News @ DeskDemon
" Excellent conference facility - With incentives to die for"...
Help Us - by taking this Events Survey
Free venue finding service

DAYS INN DUNDEE
A serious business hotel for serious business people.

Disclaimer:
You've received this email because you subscribed to DeskDemon's ON! E-zine for Office Professionals. To Unsubscribe click here. You will then be sent an email to the address provided by you. Please open this email and confirm removal by clicking the link in the Email. Your Email will then be immediately unsubscribed from our Email list, and we apologize for any inconvenience. For other enquires about the DeskDemon newsletter, email us at newsletter@deskdemon.com.