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PA Enterprise
it. This will help you to avoid talking excessively
or confusing your audience.
4. Friendliness
Through a friendly tone, a personal question,
or simply a smile, you will encourage your
co-workers to engage in open and honest
communication with you. It’s important to be
polite in all your workplace communications.
This is important in both face-to-face and written
communication. When you can, personalize your
emails to co-workers and/or employees – a quick
“I hope you all had a good weekend” at the start
of an email can personalize a message and make
the recipient feel more appreciated.
5. Confidence
It is important to be confident in your
interactions with others. Confidence shows your
co-workers that you believe in what you’re saying
and will follow through.
Exuding confidence can be as simple as making
eye contact or using a firm but friendly tone.
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Avoid making statements sound like questions.
Of course, be careful not to sound arrogant or
aggressive. Be sure you are always listening to
and empathizing with the other person.
6. Empathy
Using phrases as simple as “I understand where
you are coming from” demonstrate that you have
been listening to the other person and respect
their opinions. Active listening can help you tune
in to what your conversational partner is thinking
and feeling, which will, in turn, make it easier to
display empathy.
Even when you disagree with an employer, co-
worker, or employee, it is important for you to
understand and respect their point of view.
7. Open-Mindedness
A good communicator should enter into any
conversation with a flexible, open mind. Be open
to listening to and understanding the other
person’s point of view, rather than simply getting
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