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Yuniar Aruan
Rama Insurance, Jakarta, Indonesia
Rama Insurance, Jakarta, Indonesia
Yuniar Aruan works for Rama Insurance in Jakarta, Indonesia. Here she is a manager
in the health division, where she liaises with the company’s many clients
and heads up marketing. Yuniar has worked her way up over the last twenty years,
first as an account clerk, then as a secretary, and executive secretary before
moving to her current position in 2001. She has some big plans for the future.
Please tell us a little about the organization you work for, including what
it does, the size, sector and your location.
I am currently working with Rama Insurance (PT Asuransi Rama Satria Wibawa), which is a general insurance company. I work as a manager in the health division. We have 17 branches in Indonesia and I work at the head office in Jakarta. We have about 200 employees at the head office. About 70 companies and 800 individuals are members of our health insurance product.
What would you say are the three most important skills you use at work, and why?
The three most important skills that I use at work are communication skills, negotiation skills and problem solving skills. They are important as they help and support my duties and make my day-to-day work run smoothly.
What does a typical day look like for you?
I have many tasks to get involved in, such as providing proposals and making presentations to clients, dealing with the third party administrators (who are responsible for processing the membership enrollment, claim processing, and providing the hospital/clinic-provider network). To maintain a good relationship with our clients, I meet them routinely and help their members if they have any problems with the providers or need information about their claim processing. I also monitor the renewal policy of all our health insurance policies, to ensure that all policies will be renewed. I have five staff under my supervision to support me in the division.
Of all the tasks you perform or projects you have taken on, which has been
the most enjoyable and why?I am currently working with Rama Insurance (PT Asuransi Rama Satria Wibawa), which is a general insurance company. I work as a manager in the health division. We have 17 branches in Indonesia and I work at the head office in Jakarta. We have about 200 employees at the head office. About 70 companies and 800 individuals are members of our health insurance product.
What would you say are the three most important skills you use at work, and why?
The three most important skills that I use at work are communication skills, negotiation skills and problem solving skills. They are important as they help and support my duties and make my day-to-day work run smoothly.
What does a typical day look like for you?
I have many tasks to get involved in, such as providing proposals and making presentations to clients, dealing with the third party administrators (who are responsible for processing the membership enrollment, claim processing, and providing the hospital/clinic-provider network). To maintain a good relationship with our clients, I meet them routinely and help their members if they have any problems with the providers or need information about their claim processing. I also monitor the renewal policy of all our health insurance policies, to ensure that all policies will be renewed. I have five staff under my supervision to support me in the division.
The most enjoyable task is making presentations to clients because I get to meet many people, plus sign up new members. When making presentations I can share information and knowledge.
What has been the biggest challenge you’ve faced so far at the company, how did you tackle it and what was the outcome?
The biggest challenge that I’ve faced at the company is to reach the sales target. I tackle it through good cooperation with my subordinates and making good presentations to clients. Our health division reached the sales target last year in 2007.
How have you got to where you are today in your career?
I started work in 1976 as an account clerk and for about two years I moved to new company and worked as a secretary. Between 1978 and 1996 I worked as a secretary in one of the biggest oil companies (Mobil Oil) in Medan, North Sumatra, and in Jakarta. The last position was as the executive secretary.
Then between 1996 and 2000 I worked with the Health Consulting Company as a marketing executive before being promoted to marketing manager. Since early 2001 I have been working with Rama Insurance in my current role.
What are your future career plans?
My plan in the future is to own a company to sell health insurance products as well as general insurance products.
What are you doing to make sure these plans happen? What new skills will you need to learn to get there and how will you go about attaining them?
I will learn how to build the company by getting in touch with some friends who already work in such fields. I also keep learning more about negotiation skills and upgrading my knowledge about general insurance.
Do you network with your peers and what is your preferred method of doing so?
Besides communicating with them through email, I like to meet them directly if possible.
What key nuggets of advice would you offer to PAs and secretaries wishing to get into this sector?
I would like to advise them to learn quickly about new developments and not easily get satisfied with the skills and knowledge they have already achieved. They should focus on what they want to reach and never give up.
What does your boss say about you?
I remember that one of my bosses said to another boss in front of me “It’s difficult to find someone like Yuni – it is to the advantage for our company if we have one like her.”
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