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Elaine Day works for the American Cancer Society (ACS) as the director of mission operations. She has a difficult job with a wide range of responsibilities. Elaine started working for the ACS 24 years ago and has worked her way up through the ranks to her current high position. Here she explains how she did it and the challenges she has faced along the way.
Please tell us about the company you work for?
The American Cancer Society (ACS) is a nationwide organization divided into geographic areas. We employ thousands of staff, and hundreds of thousands of volunteers are active with our organization. Our headquarters is in Atlanta, GA. I work for the South Atlantic Division (DC, DE, GA, MD, NC, SC, VA, WV) and our division headquarters is also in Atlanta GA.
What is your role and whom do you work for?
I am the director of mission operations and I report directly to our chief mission officer. I supervise a staff of three administrative staff, including one project manager, and they support all mission staff at the division level (approximately 30).
How has it changed over the last year?
Our department reorganized tremendously! We encompass government relations; Hope Lodges (homes away from home for cancer patients and their families); call centers (Cancer Resource Network); patient navigators; community resources; international, research, constituent relationship management; database management; state grants and contracts; to name a few.
What are the three most important skills you use at work?
  • Time Management/Organization
  • Leadership
  • Multi Tasking
What does a typical day look like for you?
I work approximately 10–12 hours each day and touch on meeting planning, developing coursework for our training department, coaching/counseling three staff, responding to numerous requests for assistance, scheduling appointments, making travel arrangements, working on budget and finance reports, and participating on workgroups/conference calls.
What is the biggest challenge you have faced and how did you tackle it?
We develop our budgets in June, enter it in our budget database in July, but then our board doesn’t approve the budget till December and the communication is lacking on when it’s approved and if any items are cut.

I stay in contact with our finance department and run many budget reports to ensure accuracy in transaction detail, coding, and reporting. It helps to have a “friend” in the finance department.
How have you got to where you are today in your career?
I have been employed with the ACS for 24 years. I started as a secretary, was promoted to executive secretary after five years, then five years later moved from our national office to the division office as the assistant corporate secretary to the board. I was in this position for five years when I moved to be the administrative manager for mission, and was recently promoted this past year to my current position of director of mission operations.
What career plans do you have for the future?
I am hoping to increase my skills with HR processes and eventually work for our talent management department, which is a new, growing department in our organization.
What are you doing to make sure its happens? What new skills will you need to learn?
Our organization has a learning and development department and I register to take management courses each time they are offered. We also have a management development conference each year and I attend those. I have been stretching myself to grow professionally and keep up to date by visiting many websites like this one.
What one key piece of advice would you have for PAs who want to get into this sector?
Gain confidence in your abilities, learn everything you can, challenge yourself, promote yourself.



Day In The Life Series: We are always interested to hear from senior PAs, people working in a particularly interesting environment or those with a special story to tell. If that sounds like you, send a short message to editorus@deskdemon.com and we will be in touch!
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