Elaine Day works for the American Cancer Society (ACS) as the director
of mission operations. She has a difficult job with a wide range of responsibilities.
Elaine started working for the ACS 24 years ago and has worked her way up through
the ranks to her current high position. Here she explains how she did it and the
challenges she has faced along the way.
Please tell us about the company you work for?
The American Cancer Society (ACS) is a nationwide organization divided into
geographic areas. We employ thousands of staff, and hundreds of thousands of
volunteers are active with our organization. Our headquarters is in Atlanta,
GA. I work for the South Atlantic Division (DC, DE, GA, MD, NC, SC, VA, WV)
and our division headquarters is also in Atlanta GA.
What is your role and whom do you work for?
I am the director of mission operations and I report directly to our chief
mission officer. I supervise a staff of three administrative staff, including
one project manager, and they support all mission staff at the division level
(approximately 30).
How has it changed over the last year?
Our department reorganized tremendously! We encompass government relations;
Hope Lodges (homes away from home for cancer patients and their families); call
centers (Cancer Resource Network); patient navigators; community resources;
international, research, constituent relationship management; database management;
state grants and contracts; to name a few.
What are the three most important skills you use at work?
- Time Management/Organization
- Leadership
- Multi Tasking
What does a typical day look like for you?
I work approximately 10–12 hours each day and touch on meeting planning,
developing coursework for our training department, coaching/counseling three
staff, responding to numerous requests for assistance, scheduling appointments,
making travel arrangements, working on budget and finance reports, and participating
on workgroups/conference calls.
What is the biggest challenge you have faced and how did you tackle it?
We develop our budgets in June, enter it in our budget database in July, but
then our board doesn’t approve the budget till December and the communication
is lacking on when it’s approved and if any items are cut.
I stay in contact with our finance department and run many budget reports to
ensure accuracy in transaction detail, coding, and reporting. It helps to have
a “friend” in the finance department.
How have you got to where you are today in your career?
I have been employed with the ACS for 24 years. I started as a secretary, was
promoted to executive secretary after five years, then five years later moved
from our national office to the division office as the assistant corporate secretary
to the board. I was in this position for five years when I moved to be the administrative
manager for mission, and was recently promoted this past year to my current
position of director of mission operations.
What career plans do you have for the future?
I am hoping to increase my skills with HR processes and eventually work for
our talent management department, which is a new, growing department in our
organization.
What are you doing to make sure its happens? What new skills will you need to learn?
Our organization has a learning and development department and I register to
take management courses each time they are offered. We also have a management
development conference each year and I attend those. I have been stretching
myself to grow professionally and keep up to date by visiting many websites
like this one.
What one key piece of advice would you have for PAs who want to get into this sector?
Gain confidence in your abilities, learn everything you can, challenge yourself,
promote yourself.
Day In The Life Series: We are always interested to hear from senior PAs,
people working in a particularly interesting environment or those with a
special story to tell. If that sounds like you, send a short message to
editorus@deskdemon.com
and we will be in touch!