Holly co-developed an administrative support group to aid the assistants of all Construction and Facilities Managers throughout the portfolios of a leading Multi-Family REIT Property Company and ensure proper support for managers.

This project first began between two assistants (in their off-time) who were always seeing reports being done one hundred different ways, complaints from traveling managers about the support they received and in general no help for the administrative staff within the team. The program developed solved an issue management had struggled with; how to ensure adequate training and consistent levels of support for the national facilities management team.

As the project developed it began to include cross training of administrative staff for construction and facilities, partnering of admins for "Buddy system" alliances, sharing of best practices and strengths to develop on strong national support team, traveling to regional offices for first week training of new assistants. There were monthly conference calls, engaging activities to keep the team development and interest and Awards and Recognition memos to make sure everyone was noticed. These were all things not offered to the support team prior to the FAN (Facilities Administrative Network). (FAN was an accidental acronym but very appropriate because we all know who really stands up and takes charge when **** hits the FAN - we all do!)

Although Holly's co-chair left the company to pursue other career goals, Holly has not only taken on full lead of the Network, she has relented in proving its success. Holly lends support to all the assistants, recruits others to mentor and encourages all assistant to be a working part of the FAN club.

I would also like to add that this is not part of her job description nor does Holly receive any benefit other than the gratitude of those Assistants and Mangers who she has helped along the way