Message #3584

[Katie G]

Wow, Marie!  Some really great ideas there!



My worst review?  I had a job where I was responsible for answering 7 phone lines -- 4 for a warehouse and 3 for a sales office and the policy was that every call had to be answered PERSONALLY.  Incoming calls would roll over to the next available line until it reached the top button and then, after 1 ring, it would go into the voice mail.  ONE TIME all the lines lit up at once and as I was chasing the buttons up the keypad putting them on hold, the last one rolled into the voice mail.  As soon as I was able, I retrieved the call, called the person back, apologized for the voice mail, and handled whatever it was.  Evidently, the caller later mentioned to my boss that things must have been really busy since he got the voice mail.  SEVEN MONTHS LATER this ONE incident warrants TWO WRITTEN PARAGRAPHS and TWENTY MINUTES in an evaluation about how I FAILED to answer the phone.  (Never mind the over 250 calls I would handle on an average day.) Jheez.  Needless to say, I got the heck outta there fast!